Discover our top 4 picks of popular open source help desk tools for businesses in Germany and learn more about their key features.
In this article
What is a ticket system?
1. FreeScout
2. osTicket
3. UVdesk
4. Zammad
In today's competitive business landscape, it pays for companies to do everything new zealand telegram data they can to simplify customer requests, speed up technical problem resolution, and manage support tickets efficiently. Help desk ticketing systems, which are available in open source, are a great way to do this: they provide companies with an integrated platform for receiving, prioritizing, tracking, and resolving customer service requests.
Open source tools are software versions where the underlying computer code can be freely edited and distributed. They differ from free software versions, whose code remains proprietary and can only be adapted to a limited extent.