Project Description Our Client Is A Leading

[resmi123]

E-commerce Company With A Presence In More Than Latin American Countries With Whom We Have Been Working For More Than A Year Providing Customer Service To Their Clients, Both From Argentina And Mexico, Who Have Acquired A Online Product From The Platform And Have Problems Completing The Purchase. To Carry It Out, We Assign Teams That Work Hourly, Seven Days A Week, Answering More Than One Call, With Enough Flexibility To Expand The Service At Any Time, If Requested By The Client Or When Presented. A Peak In Demand.

Customer Service Supported By The area code philippines mobile Ecommerce Crm. We Provide This Service By Accessing Our Client's Server And Crm, Which Allows Us To Have Their Data Available When Calls Come In, To Be Able To Offer An Immediate Solution, And Transmitting A Image Of Closeness And Efficiency. In This Way, We Can Immediately Verify Relevant Information Such As The Name, Purchase, Date, Amount, Installments, Credit Card Ownership And Reason Why The Purchase Could Not Be Completed, And We Also Transfer The Call Directly To The Shipping Company. Credit Card So You Can Pay For The Relevant Authorization.



We Have A Quality Control System For Customer Service And Continuous Product Training. For Which We Use Real-time Listening, Recordings, Live Monitoring, Reporting Systems, Control Of The Main Ratios Such As Service Level, Aht And Continuous Training For The Agents Involved. During The Development Of The Service We Face Various Situations To Be Resolved In Contact With Customers, Such As Doubts And Incidents During The Purchasing Process, Blocked Accounts, Incidents With Payment Or Requests To Change The Payment Method, Issues Related To The Shipping Of The Product, Technical Circumstances That Occur On The Website, Etc.