Both organizational and customer

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Focus on efficiency. An important and ongoing requirement for IT teams is to maximize the efficiency of existing tools, processes, and people to reduce the drama of change. Technologies that can help with this include robotic process automation (RPA) and artificial intelligence.

Every action that can be automated saves the organization time and money and potentially improves customer satisfaction. Additionally, you can better manage risk with greater control over management policies, serve customer needs with virtual agents, and even improve event correlation to identify root causes faster. RPA and AI can eliminate manual processes prone to human error and help identify problem areas that need attention.

Trust trumps loyalty. Data — — is a big topic for digital transformation. Companies don’t want to be in the headlines for the wrong reasons. And customers are becoming more receptive to companies ghana mobile database work to protect their data. Transformation can be a time of heightened vulnerability for organizations.

Finding ways to reduce risk and improve resilience across the business is fundamental to digital transformation. Areas such as attack surface visibility, prioritized threat detection, and access management are key to creating organizations that are resilient and threat-resistant.

Data Awareness: Another aspect of data is its value to the organization. But there is so much of it and it comes in so many different formats that it creates challenges for transformation. Gaining insight into structured, semi-structured, and unstructured data, wherever it resides, is a fundamental step in the transformation journey.

Once you have the tools to work with all your data—no matter where it lives, what size it is, or what format it comes in—you can accelerate the business and technical insights you need to deliver great customer experiences and stay ahead of the competition.

The all-pervasive cloud. The digital transformation technology that has become an integral part of all of the above is the cloud. Whether it is private, hybrid or public cloud, all digital transformation technologies use it as a fundamental building block. As established companies try to take advantage of the cloud, they need to consider some important questions. How can we use and manage the cloud? What are the privacy concerns associated with the cloud? What are the costs associated with cloud technology?