Multitenancy , currently

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This will allow agents to see all of a customer’s details (e.g., real-time purchase and return data, or clickstream activity) so they can tailor their conversation accordingly, enabling contact centers to increase customer lifetime value and drive sales conversions. CustomerAI helps you activate your customers through personalization Being able to engage customers in such dynamics depends on three aspects: deliverability, action and insights.

You can’t engage customers if they don’t receive or see your messages. That’s why we decided to focus on deliverability with our Traffic Optimization Engine features , including: Real-time Routing , now available to everyone, which optimizes traffic using our patented algorithms. Market Throughput , currently available in public beta, which reduces global shipping overhead by setting rate limits per country and sender type.

Multitenancy , currently available in private beta, which whatsapp philippines ensures fair distribution of traffic throughput across teams or ISV customers. Traffic Shaping , currently available in private beta, which dynamically manages per-message capacity based on sender, destination country, tolerated latency, and more. Insights , currently available in private beta, which provides out-of-the-box, real-time reporting on message deliverability, capacity allocation, and queuing.

Receiving a call, text, or email is only half the equation. Making every touchpoint relevant and every journey cohesive is key to driving action. Because we know this can be a time-consuming and difficult task, we’ve invested in tools that simplify the process. CustomerAI Generative Journeys , available in public beta in 2024, will power your customer journey builder with Twilio Engage.



Marketing teams will be able to more easily create smarter audiences, content, and campaigns. Simply describe the audience you want to reach and Engage will do the rest. CustomerAI Generative Email , available in public beta in 2024, will even craft the perfect email based on your goals. You’ll just need to enter simple text prompts that turn ideas into HTML in seconds.

While reaching the customer is essential, building trust in every communication is essential to driving action. We all receive unwanted calls or texts from unknown senders. The chances of you responding are slim if you’re not sure they’re from a brand you know and love. With Trusted Communications , brands can leverage features like Branded Calling , now available in private beta.