What to do if the client is irritated

[likhon450@]

Sometimes it happens like this: a company calls, and the client feels uncomfortable talking, he gets angry. Or an employee picks up the phone, and the person immediately starts yelling and accusing the company of poor performance. Here are some tips to help you communicate with clients in such situations.

To keep employees from getting lost, come up with and give them an action plan. It might look like this:

clarify with the client what exactly happened, when and what the person was dissatisfied with;
ask for a few minutes or hours to sort out the situation;
call back and offer a solution.
Come up with rules that protect the team and communicate them oman telegram users mobile phone number list to your employees. Sometimes customers complain not because the company is bad: maybe they are having a bad day, or maybe they heard bad news a minute before the call.

Agree with your team how they will act in such a case - end the conversation or pass the phone to a senior manager. It is calmer with rules: employees will understand that they do not have to listen to accusations against them.

If the client says that it is inconvenient for him to talk on the phone, offer other options. Say that you can send the information by email, messenger or SMS - the client will choose what suits him.