SMS alerts are usually sent to the mobile phone number associated with the delivery country code philippines mobile address selected during the checkout process. This number will also be updated in the account and used for all SMS related to future orders. B.- SMS tracking This other way that Amazon carries out is also an option.
On Amazon, for example, customers with a verified mobile phone number linked to their account can check the status of their returns or exchanges by sending a simple SMS to Amazon.
if the mobile phone number has been added and verified. Customers with mobile phone number accounts can automatically use this service. People with email accounts must add a verified mobile phone number to their account. Even if a user does not receive notifications every time there is a change in the status of their return, it does not mean that they do not have the right to know where their order is. The Amazon option is an ideal alternative. It facilitates communication with the customer. Register on our SMS Marketing
platform to be able to properly manage your users' orders, as well as properly manage returns with SMS Marketing. It is the ideal communication tool that will allow you to communicate with your audience directly and effectively. douglasIt is about using SMS in the same way that email is used for returns management. Adapt what is done via email to the text message. These are two of the best ways to manage returns with SMS Marketing: A.-
SMS Alerts Many brands, for example, send SMS alerts for the status of orders, payments, deliveries and returns. You must register your number to receive SMS alerts for all notifications related to your order. You can create alerts for the return process. For example, if a person wants to return a product, they can do so on your website and the confirmation can be sent via SMS. This will be the tracking number. When the merchandise is returned through the collection of the package at a specific address,
the management with the courier service can also be done via SMS. Above all, the notification of when the person will pass by the indicated place. And then it could be good to have an automated alert for when the merchandise arrives at the warehouse. And another when it has been reviewed and the refund is made.